Find possible answers below or contact our sales team for any questions.
General FAQWarranty FAQ
General FAQ
What industries does Bocast primarily serve?
We specialize in providing welding solutions for LNG/natural gas storage, pressure vessels, offshore platforms, petrochemicals, military defense, nuclear power, bridge construction, shipbuilding, and railway manufacturing.
Where is Bocast located?
Our headquarters and manufacturing facility are strategically located in Jiangsu province, China - in the heart of the economically developed Yangtze River Delta region.
What makes Bocast's welding materials unique?
Our patented ultra-low temperature high-manganese austenitic steel welding materials offer superior performance with advantages like low cost, simplified alloy composition, excellent weldability, and low hot crack sensitivity.
Does Bocast have any academic partnerships?
Yes, we maintain a close R&D collaboration with Wuhan University of Science to drive innovation in welding material technology.
What quality standards does Bocast follow?
We strictly adhere to international quality system standards and operate advanced German/Japanese automated production lines to ensure consistent, high-quality outputs.
Warranty FAQ
What does Bocast's product warranty cover?
Our warranty covers manufacturing defects in materials and workmanship under normal use conditions for specified periods (varies by product).
How long is the warranty period?
Standard warranty periods range from 12-24 months depending on product type. Specific durations are provided with product documentation.
What voids the product warranty?
Improper storage, misuse, incorrect welding procedures, or use beyond specified parameters will void the warranty.
How do I make a warranty claim?
Contact our customer service with purchase documentation, product batch numbers, and details of the issue. We may require return of samples for evaluation.
Does the warranty cover consequential damages?
No, our warranty is limited to replacement of defective products and does not cover downstream damages or losses.
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